Exchanges And Refunds

Our goal at Greenhawk Vancouver Island is to ensure that you are completely satisfied with your purchase.

We are happy to make exchanges and refunds provided that the product has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days for a full refund, exchange or credit - you decide.

• We can not refund personalized or custom ordered items, books, videos, supplements, wormers or any ingestible product (for safety reasons).
• Saddles are not refundable if marked in any manner.
• Any undergarments.
• Blankets and sheets must be returned clean and unused. We suggest putting a clean sheet on your horse first before trying your new blanket overtop.

At Greenhawk Vancouver Island, we want to make sure you are happy long after you have received your goods. Should you need any assistance with your purchase, our trained customer service staff will be pleased to assist you. Many issues can be resolved simply in just one phone call. If you have any questions about returning and item or product inquiries, please call us at 250-652-1002 or on our toll-free number 1-877-552-1002 or by email at vancouverisland@greenhawk.com